Hello all,
A little bit over per week in the past, I attempted to buy some ETH through the “High Up” interface on the Torus pockets web site, utilizing the MoonPay possibility. As you possibly can see, in each the drop down menu & properly because the left sidebar, the three crypto forex choices to select from with MoonPay, as offered on the Torus web site, are ETH, MATIC, and USDC.
As that is my first time making such a purchase order, I used to be further thorough in checking each affirmation web page & electronic mail I used to be offered with, to guarantee that the forex chosen is “ETH”, as I had needed to ensure I didn’t unintentionally buy MATIC.
…Which made it all of the extra stunning to me when MoonPay appears have despatched me WETH???? WETH wasn’t even an possibility to select from through the strategies/interface I used, so I miss out on how this might have even been consumer (my) error?
Right here is the polyscan hyperlink to the transaction
https://polygonscan.com/tx/0xf79e0b4ad068a85006561648137686860ce0f38d0ceeb9938fee5110ec5f76f7
I submitted a help request on MoonPay’s web site, and obtained no reply after 8 days.
(I did obtain an automatic electronic mail instantly after submitting the help request, saying they usually reply inside 24 hours, excluding holidays, and so on.)
If you wish to learn it, right here is the message I submitted to MoonPay help (together with lots of the screenshots on this put up). No new data I haven’t already talked about above, although, so you possibly can in all probability skip over studying it.
So after 8 days, I despatched a DM to u/MoonPaySupport on twitter, and obtained this reply.
Notice, that was & to today nonetheless is, my first & solely crypto forex associated transaction I’ve ever accomplished with that pockets, or every other pockets. That’s, actually, the primary crypto pockets I ever had. So it’s fairly actually unimaginable that I had accomplished the rest up to now with my account/pockets/historical past that was in opposition to their phrases & circumstances. I’ve actually by no means had any crypto forex in my possession/possession till that WETH they appear to have mistakenly despatched me as an alternative of the ETH I had bought from them.
With all that mentioned [thank you, sincerely if you read through this far], my questions are:
Am I right in understanding that I ought to have obtained ETH and never WETH? There really is a matter right here, proper?
On condition that u/MoonPaySupport mentioned “This determination is last and we cannot have the ability to present any additional help on this matter.” It appears I’ve zero plan of action to absorb regards to getting the ETH I paid for from them?
Any suggestions for the place I can reliably/safely buy some ETH, ideally not from an change the place I have to submit a bunch of paperwork to open an account? I’m Canadian / bank card has Canadian deal with, if that makes a distinction. My resistance in direction of submitting paperwork to open an account with an change isn’t as a result of I’m attempting to stay nameless or something, however as a result of ALL I WANT proper now’s sufficient ETH to pay for some fuel charges to switch some NFTs out of my Torus pockets, and opening an account with an change appears so “extreme”/a lot work (but right here I’m typing out this lengthy ass put up).
Thanks a lot for any assist / perception any of you possibly can present.
