Glia and Jack Henry introduced a partnership this week that may combine Glia’s Digital Buyer Service into Jack Henry’s Banno digital banking platform.The combination will allow a wider variety of banks and credit score unions to work together with their clients by way of digital channels equivalent to voice and video banking.Glia and Jack Henry are each Finovate alums. Jack Henry made its Finovate debut in 2010. Glia has gained Better of Present at Finovate conferences six instances.
A newly introduced partnership between a pair Finovate alums will convey a few of the newest improvements in digital customer support to extra financial institution and credit score union clients. Digital Buyer Service specialist Glia introduced this week that its know-how is now out there by way of Jack Henry’s Banno Digital Platform.
The combination will give monetary establishments utilizing the platform the flexibility to have interaction clients throughout all digital channels – from SMS and chat to voice and video banking. Glia’s acquisition of fellow Finovate alum Finn AI in June provides modern digital help know-how to Glia’s providing – know-how that may now be out there to banks and credit score unions on Jack Henry’s platform. The combination was facilitated by the Banno Digital Toolkit, which makes use of the identical set of APIs upon which the Banno Digital Platform is constructed.
“Glia is making Digital Buyer Service accessible to a rising variety of banks and credit score unions, empowering them with highly effective instruments to digitalize and rework customer support,” Glia SVP of Alliances Steve Kaish mentioned. “Our integration with Jack Henry accelerates that mission, permitting extra establishments to facilitate digital-first engagements throughout the digital area.”
A six-time Finovate Better of Present winner, Glia most lately demoed its Digital Buyer Service know-how at FinovateSpring final 12 months. On the convention, Glia confirmed how its newest innovation mechanically connects buyer inbound calls to the shopper’s related on-line searching classes to provide customer support representatives context when dealing with the shopper question. This helps enhance the standard of the session, making it simple for the consultant to collaborate on-line with the caller by way of options like co-browsing, screensharing, and one- or two-way video. This, based on Kaish, will assist “group establishments create aggressive benefit” versus their nationwide and worldwide rivals.
Based in 2012, Glia is headquartered in New York Metropolis. Daniel Michaeli is CEO and co-founder.
With greater than 9,000 clients within the U.S., Jack Henry presents banks and credit score unions an ecosystem of modern monetary companies options, in addition to the flexibility to combine with main fintechs. Headquartered in Monett, Missouri, and based in 1976, the corporate made its Finovate debut in 2010 and has since grown into a serious know-how and cost companies firm with $1.7 billion in income for the fiscal 12 months ended June 30, 2021. Jack Henry is a publicly traded entity on the Nasdaq underneath the ticker “JKHY,” and has a market capitalization of $13 billion.
A Finovate alum since 2010, Jack Henry & Associates was featured in Computerworld’s “Finest Locations to Work in IT” record for 2023. This week, the corporate introduced that it was including automated coverage administration know-how to its Governance, Danger, and Compliance (GRC) Suite. David Foss is President and CEO.
Picture by Yan Krukov
